This policy outlines the measures we have taken to demonstrate our firm commitment to protect customer privacy.
When you use our website "www.professionalenergy.co.uk " ("web site") or if you acquire goods or services from us we are required to follow a specific Privacy Policy that is detailed herein.
You may be providing your personal information to us, through our website, or through our account managers or otherwise. In doing so you agree to the collection, use and disclosure of that information in accordance with this Privacy Policy. Please note if you do not consent to use of your personal information for certain reasons, we may not be able to provide you with our services or products.
We may hold information that you have provided to us about yourself or your company, and definitely information about your use of our services. Information that you might provide to us may include information provided in applying for goods or services - for example, your contact details, driver's license number, photo identification, general demographic information and financial information. Or information generated by your use of our services - for example, your energy usage patterns and details of any contact you have with Professional Energy Services such as through our staff or specificaccount managers. Finally, information provided as part of your use of the Professional Energy Services web site such as your address, contact numers or email address/s.
We collect information about you to provide you with a particular product or service/s. We may also use personal information for related purposes such as providing our service or services, approving an application for Professional Energy Services services, internal accounting and administration, including sharing information with our related bodies corporate or credit agencies for reporting purposes, providing your contact details to recommended suppliers (after your written consent to do so) and for other approved purposes, attempting to protect you and Professional Energy Services from fraud, preventing credit infringement or developing a better understanding of your needs.
If you do not provide us with your personal information, we cannot provide you with these services.
Other than disclosure to service providers (explained below) or as required by law (for example, disclosure to various Government departments or to courts), our policy is that we do not generally give your personal information to other organisations unless you have given us your consent to do so.
We may share your personal information with service providers and other third parties to help us run aspects of our business efficiently. Occasionally Professional Energy Services might also use your personal information for other purposes or share your information with another organisation because:
When we share information with other organisations and service providers as set out above, we do so in accordance with this Privacy Policy. To the extent that these organisations and service providers gain access to your personal information, they are covered by strict privacy rules that prevent them from keeping this information or using this information for any other purpose.
Professional Energy Services likes to keep you up to date with our special offers and new services, unless you've specifically asked us not to. Please note that once you've signed up to a Professional Energy Services service, you can choose not to receive marketing information from us by calling our customer care team on +44 203 068 0000.
If at any time you want to know what personal information we hold about you, you are welcome to request a copy of your customer record by calling the Professional Energy Services customer care team on +44 203 068 0000.
If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will take reasonable steps to amend our records.
Professional Energy Services endeavours to take all reasonable steps to keep your personal information secure. Only authorised users can access your personal information, and access is only for approved purposes. We train our staff and require our data operators to respect the privacy and confidentiality of your information.
Unfortunately, we can't give you an absolute guarantee that your information is always secure. For example, no data sent over the internet is 100% secure. While we do out best, we can't be held responsible for events arising from unauthorised access to your personal information.
If you have any further queries relating to our Privacy Policy, or you have a problem, please call Professional Energy Services customer care on +44 203 068 0000.
By viewing the pages of this site, you acknowledge that you have read and accepted these notices and disclaimers.
While every endeavour has been made to supply accurate information, errors and omissions may occur. Accordingly, to the extent permitted by law, Professional Energy Services and its employees, agents and consultants, excludes any liability for any loss or damage (including indirect, special or consequential loss or damage) which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on this website. If any law prohibits the exclusion of such liability, Professional Energy Services limits its liability to the extent permitted by law, to the re supply of the relevant material or information.
All material on this website is copyright in Australia under the Copyright Act 1968 and in other countries through international treaties.
You may view this website and its contents using your web browser and save an electronic copy of the website solely in the usual operation of your web browser in visiting the site.
You may not reproduce, republish, copy, transmit (including broadcast), adapt, sell, modify or display for redistribution to third parties or for commercial purposes any material contained in this website without Professional Energy Services’s written permission.
This website includes links to third party websites. Professional Energy Services is not responsible for, and makes no representations, warranties or conditions concerning the contents of any linked site or any link contained in a linked site. Professional Energy Services provides links to you only as a convenience, and the inclusion of any link does not imply endorsement, investigation or verification by Professional Energy Services its officers or staff, of the linked site. You access those sites and use the products and services made available at those sites solely at your own risk.
Professional Energy Services requires that you request its permission to link to this site. If you would like to link to this site please email the CIO of Professional Energy Services at enquiries@eutility.com.au.
